Corporate Responsibility at DHL

DP DHL’s Vision
We want to remain Die Post für Deutschland (The postal service provider for Germany) and become The Logistics Company for the World.

DP DHL’s Mission

• We want to make our Customers, Employees and Investors more successful.
• We always demonstrate respect without compromising on results.
• We simplify our Customers’ lives.
• We want to make a positive contribution to our world.

Our focus is clear. We will devote ourselves to what we do best, where ‘doing the right thing’ for our Customers and Shareholders is our overriding strategy.

We will set and maintain market leading service levels by adopting global standards and operating procedures whilst adhering to legal and regulatory requirements. The constant and rigorous review of our key business and service indicators will support our drive for Service Excellence.

As a leading global Express logistics provider, DHL Express acknowledges environmental protection as a key component of our business strategy. Our commitment is to operate an efficient and sustainable logistics network and is fully aligned with our DP DHL “Go Green” Strategy.

In cooperation with all our stakeholders we ensure that we achieve

Value for our customers

• Helping our customers assess and reduce the environmental footprint of our services.
• Offering products with low environmental impact in addition to offering carbon neutral services such as GOGREEN.

Mobilization of our employees

• Recognition of our employees' commitment and active involvement as an important contribution to our efforts.
• Mobilizing and empowering our employees through targeted and relevant training.

Environmental efficiency

• Complying with applicable national and international environmental legislation and regulations as the minimum standard and as a starting point for additional measures to continually improve our environmental performance.
• Maintaining an environmental management system in compliance with the ISO 14001 standard.
• Maximizing the carbon efficiencies of our processes through optimal planning, behavior, and utilizing advances in technology and innovation to minimize the use of energy, fuels and natural resources.
• Considering environmental aspects in all major investment decisions and working with our suppliers to minimize the environmental impact of the goods and services which we procure.

Transparency

• Setting and regularly reviewing environmental performance objectives.
• Measuring and monitoring our environmental performance and detailing our results in regular reports.